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  Message from Former Director Catering Services
At the outset I wish you all a very happy DURGA Puja and NAVRATRI.” It is exciting to note that the IRCTC business has been quite extraordinary when all business segment record substantial growth keeping in
line with the Business Environment of our country. Our Catering Organization also shown remarkable progress not only in revenue but in other areas also, we could progressively operanalise all our existing Base Kitchens and our future Action Plan for new Base Kitchens have also been finalised. Moreover we could finalise all the mobile unit tenders including TSV tenders. I am happy to inform all of you that we could revive the cooked food in trains totally. We could also operate major static units on pan India basis. Soon we are going to start Retiring room operations in all major stations.
In Rail Neer front also we could make remarkable progress when all our Plants achieved Production target resulting in smooth Rail Neer logistics.
Now our focus is to get maximum customer satisfaction by providing quality catering services to our esteemed customers. We are increasing our domain in E catering segment when new quality
catering outlets are being empanelled with a view to bring variety in our catering to the valued passenger. Our Supervisors in trains ensure proper monitoring and attend customer complaints on real time basis. We are collecting passenger feedback and also our Quality Mechanism has been strengthened including deployment of Food Safety Supervisors in our kitchen units. All these efforts bring forth a qualitative change in IRCTC Catering services.
On 31-08-2022 I retired from IRCTC. I joined Indian Railways in 1986. Later I was selected by UPSC as Assistant Commercial Manager (Hotel Management} in 1990 and became Manager in charge of B N R Hotel Puri. I have worked in many key posts in Railways including Senior Commercial Manager Catering, Deputy CCM Catering, CPRO, Sr. DSO Kharagpur, Deputy General Manager (General) of South Eastern Railway. I joined IRCTC in July 2015 and posted as Group General Manager East Zone. I have managed the biggest zone of IRCTC with utmost sincerity. I also worked as GGM CP&P Corporate office in 2019 and later became Director Catering Services. During my service in IRCTC I was extremely satisfied with the commitment of all IRCTians, Licensees and all the stakeholders. It is indeed a privilege to serve this organization for more than 7 years. I have seen our organization scaling new heights in every sphere and I sincerely believe we continue to achieve many such milestones in Future also.
I convey my best wishes to all the readers. Happy reading. Long Live IRCTC.
Debashish Chandra Director (Catering Services) Retd on 31.08.2022
Special Mentions
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